Modern Slavery Statement for Norbiton Carpet Cleaners

Norbiton Carpet Cleaners is committed to conducting business ethically, responsibly, and with respect for human rights. This Modern Slavery Statement sets out the steps we take to help prevent slavery, servitude, forced labour, and human trafficking in our operations and supply chain. Our approach reflects a zero-tolerance policy toward any form of modern slavery, and we expect the same strict standards from every supplier, contractor, and business partner.

We recognize that modern slavery can exist in many forms and may appear in complex supply chains. As a carpet cleaning business, our exposure may arise through the sourcing of cleaning materials, equipment, uniforms, transport services, and subcontracted labour. To address these risks, we apply proportionate due diligence, monitor supplier relationships, and require clear evidence of lawful, fair, and ethical working practices. Norbiton Carpet Cleaners is committed to continuous vigilance and improvement.

Our policy framework is designed to prevent abuse before it can occur. All internal processes are reviewed to ensure workers are treated fairly, wages are lawful, and working hours are reasonable. We seek to maintain a workplace culture where dignity and safety are embedded in daily practice. Modern slavery awareness is part of our wider commitment to integrity, accountability, and responsible business conduct.

Supplier Audits and Due Diligence

Supplier oversight is central to this statement. We carry out risk-based supplier audits and assessments for new and existing vendors, focusing on labour standards, recruitment practices, and compliance with relevant laws. Higher-risk suppliers may be asked to provide documentation relating to employment terms, subcontracting arrangements, and worker protections. Where concerns arise, we reserve the right to request corrective action, increase monitoring, or end the relationship if standards are not met.

We also require suppliers to confirm that they do not use forced, bonded, or trafficked labour, and that they operate with lawful identity verification and fair pay practices. Where possible, we prioritize long-term partnerships with businesses that demonstrate clear ethical commitments. This helps us strengthen resilience across the supply chain while reinforcing our modern slavery prevention measures.

Training and internal awareness support our supplier controls. Staff involved in procurement, operations, and subcontracting are encouraged to identify warning signs such as unexplained wage deductions, restricted movement, document withholding, or evidence of coercion. Any such issue is escalated immediately for review and action.

Reporting Channels and Escalation

Norbiton Carpet Cleaners maintains clear reporting channels for concerns related to modern slavery or unethical labour practices. Employees, suppliers, and other stakeholders are encouraged to report suspected issues through internal management routes or designated safeguarding procedures. Reports may be made confidentially, and concerns are handled with sensitivity, fairness, and urgency. We prohibit retaliation against anyone who raises a concern in good faith.

All allegations are investigated promptly and appropriately. Depending on the nature of the concern, we may review records, interview relevant parties, inspect supplier practices, or suspend business activity while inquiries are underway. If an issue is confirmed, we will take corrective action, which may include contract termination, supplier remediation, or referral to the appropriate authorities. Our aim is to protect vulnerable individuals and prevent recurrence.

We also encourage a speak-up culture across the organization. Modern slavery risks can only be addressed effectively when people feel able to raise concerns without fear. By maintaining open and responsible reporting pathways, Norbiton Carpet Cleaners supports transparency and reinforces ethical accountability throughout the business.

Annual Review and Continuous Improvement

This statement is reviewed annually to ensure it remains effective, relevant, and aligned with legal obligations and good practice. During the review, we assess known risks, supplier audit findings, training needs, and any incidents reported during the year. The review also considers whether our controls continue to match the scale and nature of our business activities.

Where improvements are identified, we update our procedures, strengthen due diligence, and refresh staff guidance. We are committed to learning from experience and making practical changes that reduce risk. Our annual review also confirms leadership responsibility for oversight and ensures the statement remains an active part of our governance framework rather than a static document.

Norbiton Carpet Cleaners remains steadfast in its commitment to preventing modern slavery in all forms. Through a zero-tolerance approach, supplier audits, clear reporting channels, and annual review, we aim to uphold the highest ethical standards and contribute to a fairer, safer supply chain for everyone involved.